MTN Ghana Hit by Major Glitch on Launch Day of New Data Offers; Telecel and AT Ghana Proceed Unaffected

MTN Ghana has been hit by a major technical glitch that disrupted its data bundle services on Monday, July 1, 2025—the same day its new, enhanced data offers were scheduled to take effect.

In a notice to customers, the telecom giant acknowledged the service failure, stating that the issue had temporarily halted all data bundle purchases, including the application of its promised 15% bonus data.

“Whilst implementing the data offer, which will provide 15% additional volume of data from today July 1, 2025, MTN experienced a major technical issue which has affected data bundle purchases, including the data volume offer,” the company said. “As a result, customers are temporarily unable to purchase data bundles.”

MTN apologised for the inconvenience and assured customers that its technical teams are working swiftly to fix the issue. “We recognise the importance of staying connected and sincerely apologise for the inconvenience this may cause. Further updates will be provided,” the statement added.

The disruption coincides with the nationwide rollout of improved data bundles by all three major telecom operators—MTN, Telecel Ghana, and AT Ghana—following a new directive from the Ministry of Communication, Digital Technology and Innovations.

As part of the new policy, MTN—designated as a Significant Market Power (SMP)—was set to reinstate its GH¢399 bundle to offer 214 gigabytes of data, a significant increase from the previously reduced GH¢350 bundle which offered just 92.88 gigabytes. Additionally, all MTN data packages were expected to receive a 15% boost in value.

Meanwhile, Telecel Ghana and AT Ghana have successfully rolled out their improved packages. AirtelTigo users now enjoy 236 gigabytes for GH¢400, up from 195 GB, while Telecel’s GH¢400 package has jumped from 90 gigabytes to 250 gigabytes. Both companies also applied a 10% across-the-board increase on other data bundles.

Communications Minister Samuel Nartey George, who introduced the policy in June, said it was the result of in-depth consultations aimed at offering consumers better value while preserving the telecom industry’s viability.

“These increases come at a cost to the network operators, but I’m pleased that our collaborative efforts are producing real benefits for Ghanaians,” he stated at a press briefing on June 10.

He also directed the National Communications Authority (NCA) to ensure full compliance with the new bundle mandates and to impose penalties for any breaches. Additionally, the NCA is set to conduct quarterly billing integrity tests from Q3 2025 to verify data credit accuracy and ensure proper rollover processes.

While MTN works to restore its systems, subscribers of Telecel and AT Ghana are expected to continue enjoying their upgraded data services without any disruption. The government also continues discussions with the Ministries of Finance and Energy to address taxes and utility costs that contribute to high data prices.