Accra, Ghana — October 8, 2026

The Bank of Ghana (BoG) has issued a fresh warning to the public to protect sensitive personal and financial information as digital banking and mobile money services continue to expand across the country.

The central bank is urging customers to keep information such as Mobile Money PINs, ATM PINs, internet banking passwords, One-Time Passwords (OTPs) and verification codes strictly confidential. The warning forms part of the BoG’s financial literacy and consumer-protection efforts aimed at reducing digital financial fraud.

Financial institutions will not ask for your PIN

The BoG stressed that legitimate banks, mobile money operators, payment service providers and other regulated financial institutions will not request customers’ PINs, passwords or OTPs through phone calls, text messages, emails or social media.

Customers are therefore being advised to treat unexpected requests for confidential information as potential fraud attempts and avoid responding to suspicious messages or links.

The warning comes as fraudsters increasingly use impersonation and digital communication channels to convince unsuspecting customers that they are dealing with banks, mobile money companies or other legitimate institutions.

Public urged to be cautious with suspicious messages

The central bank is also encouraging financial consumers to exercise caution when they receive unsolicited phone calls, SMS messages, emails, social media messages or online links requesting personal or financial information.

Customers should independently verify the identity of anyone claiming to represent a financial institution before taking action, particularly when the request involves transferring money or providing account credentials.

The BoG has also advised customers to regularly monitor transaction alerts, bank statements and mobile money notifications so that unauthorised transactions can be detected as quickly as possible.

Warning over “double-your-money” schemes

The central bank’s alert extends beyond stolen PINs and passwords to investment-related scams.

The BoG has advised the public to verify investment opportunities before making payments or transfers and to be particularly suspicious of schemes promising unusually high returns with little or no risk.

It specifically warned against “double-your-money” schemes, online Ponzi schemes and suspicious digital investment platforms, which could expose members of the public to substantial financial losses.

Strong passwords and vigilance encouraged

The BoG is encouraging customers to use strong passwords and update them regularly as an additional layer of protection for digital financial accounts.

The central bank says the fight against digital financial fraud requires cooperation between financial institutions, regulators and consumers. Its consumer-protection office is responsible, among other things, for educating customers about their rights and responsibilities and receiving complaints involving financial services.

With more Ghanaians relying on mobile money, internet banking and other electronic payment services, the BoG’s message is straightforward: protect your financial credentials, question unexpected requests and never disclose your PIN or OTP to someone who contacts you asking for it.