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KFC Ghana Faces Legal Scrutiny Over Customer Safety During GH¢15 Anniversary Promotion

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KFC Ghana is facing growing questions over its legal responsibility and customer-safety obligations following chaotic scenes recorded at some of its branches during a heavily advertised GH¢15 anniversary promotion on August 15, 2026.

The promotion was organised to mark KFC Ghana’s 15th anniversary, with customers offered a meal package for GH¢15 between 9 a.m. and 5 p.m. at branches across the country. The offer, which was promoted extensively ahead of the event, attracted large crowds, with some customers reportedly arriving as early as dawn to take advantage of the deal.

At some locations, the situation reportedly escalated, with large crowds struggling to gain access to the restaurants. Videos circulating on social media showed scenes of disorder at some branches, including reports of a glass entrance door being damaged at Ashaiman.

There were also allegations of physical confrontations between security personnel and customers, while police intervention was reportedly required at some locations.

One video also purportedly showed staff at the Sunyani branch spraying water towards customers amid the disorder.

Despite the widespread circulation of videos and public discussion surrounding the incidents, KFC Ghana had, at the time of the commentary, not issued a comprehensive public statement addressing the safety concerns. The company continued posting on social media about the anniversary campaign and its apparent success.

Foreseeable Crowd Risk

The central legal question is whether KFC Ghana took reasonable steps to anticipate and manage the risks created by the promotion.

The argument is that a nationwide GH¢15 food promotion, heavily advertised for a single day and running simultaneously across numerous branches, created a foreseeable risk of unusually large crowds.

Under common-law principles applicable in Ghana, foreseeability is an important consideration in determining whether a duty of care has been breached. Businesses that invite members of the public onto their premises are expected to take reasonable precautions against reasonably foreseeable risks of harm.

The issue, therefore, is not simply whether customers behaved appropriately. It is whether KFC, having designed and promoted an offer likely to attract exceptionally large crowds, adequately prepared for the resulting risks.

Questions could include whether sufficient security personnel were deployed, whether crowd-control barriers were installed, whether entry was staggered, whether queues were properly managed, whether branches had emergency plans and whether the number of customers expected was properly assessed.

Occupiers’ Liability and Duty of Care

KFC, as an occupier of commercial premises, owes duties to people who enter its establishments.

Common-law principles associated with cases such as Donoghue v Stevenson and Indermaur v Dames underpin the broader development of duties of care and occupiers’ responsibilities.

The general principle is that an occupier must take reasonable steps to ensure that people invited onto the premises are reasonably safe for the purposes for which they are there.

If a business creates or should reasonably anticipate a significant crowd and fails to take adequate precautions, the question of negligence can arise where someone suffers injury as a result.

This could potentially expose KFC to claims from customers who can establish that they suffered injury or loss because of an unsafe condition, inadequate crowd management or other negligent conduct connected to the promotion.

Factories, Offices and Shops Act

The legal questions could also extend to Ghana’s Factories, Offices and Shops Act, 1970 (Act 328), which contains provisions concerning safety at workplaces and responsibilities associated with commercial premises.

The legislation places safety obligations on occupiers and contains provisions concerning the responsibility of employers and occupiers for acts or defaults committed by employees or agents in the course of their duties.

This becomes particularly relevant if security personnel working at KFC branches are found to have used excessive or unlawful force against customers.

The fact that security personnel may have been attempting to control crowds would not automatically make every action lawful. The circumstances, degree of force used and whether that force was reasonably necessary would all be relevant.

Potential Battery Claims

Another potential area of legal exposure is the tort of battery.

Battery generally involves the intentional and unlawful application of physical force to another person without lawful justification or consent.

Consequently, if evidence establishes that a customer was intentionally assaulted by a security officer without lawful justification, the individual could potentially pursue a civil claim.

Whether KFC itself would be legally responsible for such conduct would depend on the relationship between the security personnel and KFC, including whether they were employees, agents or personnel supplied by an independent security company.

The circumstances in which the force was used would also be critical in determining liability.

Vicarious Liability

The doctrine of vicarious liability could become important if employees or agents of KFC are found to have committed wrongful acts while performing their assigned duties.

An employer can, in appropriate circumstances, be held responsible for wrongful conduct by an employee occurring in the course of employment.

However, liability is not automatic simply because an individual is wearing a company’s uniform or working at its premises. The precise employment relationship, the nature of the conduct and whether the conduct was sufficiently connected with the employee’s duties would have to be established.

If security personnel were deployed specifically to manage the crowds created by the promotion, their conduct during that assignment could become particularly relevant to any assessment of KFC’s potential liability.

Consumer Safety Concerns

The promotion also raises broader questions concerning consumer protection and safety.

Ghana’s consumer-protection framework imposes obligations relating to the safety of consumers in connection with goods and services. Regulatory bodies, including the Ghana Standards Authority and the Food and Drugs Authority, also have statutory responsibilities within their respective areas.

The key question would be whether the circumstances surrounding the promotion amounted to an unsafe manner of providing services and whether any applicable regulatory requirements were breached.

That assessment would ultimately depend on the evidence gathered from the affected branches and customers.

Could MMDAs Take Action?

The Metropolitan, Municipal and District Assemblies responsible for areas where affected branches operate may also have regulatory responsibilities concerning commercial premises and public safety.

Depending on the specific circumstances and applicable local regulations, authorities could investigate whether the premises complied with relevant safety, planning or operating requirements.

Such investigations could determine whether corrective measures, additional safety requirements or other regulatory action are necessary.

The Customer-Blaming Debate

The incidents have also triggered debate over whether customers themselves should bear responsibility for the disorder.

The economic circumstances surrounding the promotion cannot be ignored. A GH¢15 meal represents an unusually low price in today’s economic environment, and the decision to offer the deal nationwide was always likely to attract significant public interest.

However, economic hardship does not automatically remove a company’s responsibility to manage foreseeable risks.

Customers may have obligations to obey reasonable instructions and behave lawfully, but businesses also have responsibilities when they deliberately create an environment capable of attracting unusually large crowds.

The crucial question is therefore whether reasonable measures were put in place before the promotion began.

Ghana’s Broader Accountability Problem

The controversy has also reopened wider concerns about accountability for crowd-related incidents in Ghana.

One recent example was the military recruitment exercise at El-Wak Stadium in Accra, where six young people died, and 22 others were injured in a stampede.

The incident generated widespread public concern and international attention, raising questions about crowd management, institutional responsibility and accountability.

Against that background, critics argue that businesses should not assume that serious safety failures will simply disappear from public attention.

The KFC incident may therefore become another test of whether Ghana’s legal and regulatory institutions are prepared to respond when commercial activities create foreseeable public-safety risks.

What Could Happen Next?

Any legal action arising from the August 15 incidents would ultimately depend on evidence.

Potentially affected customers would need to establish matters such as the nature of their injury or loss, what caused it, the conduct of the relevant personnel and whether the business failed to take reasonable precautions.

Evidence could include videos, photographs, medical records, eyewitness accounts, receipts, security footage and statements from people who were present.

The identities and employment status of security personnel involved in any alleged assault would also be important.

Calls for Investigation and Compensation

Against the backdrop of the incidents, there are calls for KFC Ghana to publicly address what happened and explain what measures were taken before and during the promotion to protect customers.

One proposed response is for the company to issue a full public apology to customers who may have been injured or mistreated and establish an appropriate mechanism for receiving and resolving complaints.

There have also been calls for relevant MMDAs to conduct safety assessments of KFC branches and examine whether crowd-control and emergency measures were adequate.

Parliament could also choose to scrutinise the matter through the appropriate committee if lawmakers determine that the incident raises broader consumer-protection or public-safety concerns.

For now, however, any definitive conclusion about KFC Ghana’s civil or regulatory liability would require a proper investigation and consideration of the specific facts at each affected branch.

The August 15 promotion has nevertheless highlighted a fundamental legal principle: when a business creates a foreseeable risk, it cannot simply ignore that risk and expect customers to bear the consequences when something goes wrong.

The question now is whether the events of August 15 will result in meaningful investigation and accountability—or whether the controversy will fade without any substantive action.

Source: Gh Extractives

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Ghana to Take Accra Reset Agenda into AU Policy Framework in 2027 – Mahama

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President John Dramani Mahama has said Ghana will use its upcoming chairmanship of the African Union (AU) to advance the Accra Reset agenda within wider continental policy discussions.

Ghana is scheduled to assume the chair of the African Union in January 2027, providing an opportunity for the country to place issues around health sovereignty, self-reliance and reforms in global development cooperation higher on the continental agenda.

Speaking at the “Full Circle: Making Global Development Work Again” side event of the 81st United Nations General Assembly in New York, President Mahama said Ghana would carry the principles of the Accra Reset into Africa’s collective policy framework.

“As Ghana prepares to assume the chair of the African Union next year in January 2027, I assure you we will carry this Accra Reset agenda into the heart of Africa’s collective policy framework,” he said.

President Mahama said Ghana would work closely with the Non-Aligned Movement and the G77 Plus in pursuing the initiative and promoting reforms that give developing countries greater capacity to shape their own development priorities.

The Accra Reset was launched in New York a year ago as a platform for addressing challenges facing the Global South, including geopolitical vulnerability, geostrategic marginalisation and dependence on external development financing.

According to President Mahama, the initiative seeks to promote stronger domestic productive capacity, financial resilience and greater control over critical sectors, while maintaining international cooperation based on equality.

He said the agenda was not intended to encourage countries to isolate themselves from the global system, but rather to build what he described as “pragmatic interdependence”—partnerships in which countries engage each other as equals.

“Stronger, self-reliant southern partners are not a threat to the global North. On the contrary, resilient health systems in Africa, Asia, and South America make the entire world safer for all of us,” he said.

The President said health had been chosen as an initial area for the Accra Reset because of its importance to human development and the vulnerability of health systems to external shocks and financing pressures.

He said the recently launched A Sovereign Future for Health report, which contains 10 recommendations for reforming global health governance, would provide a framework for advancing the initiative.

President Mahama also linked the Accra Reset to Ghana’s domestic Resetting Ghana Agenda, which focuses on strengthening fiscal management, governance, industrial capacity, local value addition and public health systems.

He argued that continental and global reforms must be matched by stronger domestic accountability.

“There can be no ownership without control,” he said, while adding that greater control must also be accompanied by accountability to citizens.

As Ghana prepares to take up the AU chairmanship, the President said the country would seek to move the Accra Reset from international discussions into practical continental action, with a focus on building stronger and more resilient systems across Africa.

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We Are Bringing Public Policy and Corporate Responsibility Together to Safeguard Mothers and Children – Mahama

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President John Dramani Mahama has called for stronger collaboration between governments and the private sector to improve maternal and child health, saying public policy must be matched by corporate responsibility to protect the lives of mothers and children.

 

Speaking at the “Full Circle: Making Global Development Work Again” side event of the 81st United Nations General Assembly in New York, President Mahama identified maternal and child health as one of the key areas through which the Accra Reset agenda would be tested.

 

He said health was chosen as an initial focus of the global reset because it remains one of the most important areas of human development and because weaknesses in health systems continue to have serious consequences, particularly for women and children.

 

“Globally, nearly seven out of 10 maternal deaths occur in sub-Saharan Africa every year, and my own country, Ghana, is not an exception,” President Mahama said.

 

He noted that Ghana’s maternal mortality rate remains above the recommended Sustainable Development Goal target, describing the situation as one that requires urgent and sustained action.

 

President Mahama said the government could not address the challenge alone and highlighted initiatives designed to bring together public policy and private-sector support.

 

He cited the Mother Africa Initiative, championed by Tanzanian President Samia Suluhu Hassan, and the Business United for Mothers, Babies, and Youth (BUMBY) campaign as examples of efforts seeking to mobilise broader support for maternal, child and youth health.

 

«“We are bringing public policy and corporate responsibility together to safeguard the lives of mothers and children,” he said.»

 

According to President Mahama, such initiatives would provide an opportunity to test the proposed financial and governance architecture of the Accra Reset in practical terms.

 

He said the focus should not only be on developing policies but also on ensuring that those policies produce measurable improvements in people’s lives.

 

The President linked the maternal and child health agenda to the broader objective of strengthening health sovereignty across the Global South.

 

He argued that countries must build stronger domestic health systems, develop local production capacity and reduce excessive dependence on external sources for essential health products.

 

President Mahama also launched the report “A Sovereign Future for Health” at the New York event. The report contains 10 recommendations aimed at reforming global health governance and strengthening the capacity of countries to shape their own health priorities.

 

He said Ghana would work with governments, international health organisations, development finance institutions, philanthropies and the private sector to translate the recommendations into practical programmes.

 

President Mahama said the ultimate measure of the Accra Reset should be its ability to deliver tangible improvements for ordinary people.

 

He stressed that the global development system must ultimately work for individuals whose lives depend on functioning health systems, including mothers and children.

 

“The reality must be for that baby girl born tonight, whether in Kathmandu, in Arusha, or Damango,” he said.

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President Mahama Launches Accra Reset Report at 81st UN General Assembly

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President John Dramani Mahama has officially launched a new report under the Accra Reset initiative, calling for greater control, accountability and self-reliance in global health and development.

The report, titled “A Sovereign Future for Health,” was launched during the Full Circle: Making Global Development Work Again side event held on the sidelines of the 81st United Nations General Assembly (UNGA) in New York.

The report is the product of a high-level panel established to examine reforms to the global health architecture and governance system.

Addressing the gathering, President Mahama said the Accra Reset was created to respond to what he described as growing vulnerabilities within the global development system, particularly the dependence of countries in the Global South on external financing and decisions made outside their borders.

He identified geostrategic marginalisation, geopolitical vulnerability and donor dependence as three interconnected challenges facing developing countries.

“These are not three separate misfortunes; they are interconnected threats of a broken global system,” he said.

President Mahama argued that countries must strengthen their political authority, productive capacity and financial resilience if they are to take greater responsibility for their development.

He drew a connection between the Accra Reset and Ghana’s Resetting Ghana Agenda, saying his administration was pursuing similar principles through reforms in the economy, fiscal management, governance, industrialisation and public health.

«“A national reset without a global reset leaves us building on shifting sands. Likewise, a global reset without domestic discipline is unfeasible. They are two sides of the same coin,” he said.»

‘No ownership without control’

A major theme of the report and President Mahama’s address was the relationship between ownership and control.

He questioned the effectiveness of development programmes that expect countries to take ownership of outcomes while critical resources and decisions remain largely outside their control.

«“There can be no ownership without control,” he said.»

However, President Mahama stressed that greater national control must also be accompanied by strong accountability.

He said governments seeking greater authority over development resources must be prepared to account to their citizens for how those resources are used.

“If we demand control, we must end it through uncompromising domestic accountability,” he said.

Health sovereignty

President Mahama said health was deliberately chosen as the first major area of focus for the Accra Reset because of its importance to human wellbeing.

He called for stronger local capacity to manufacture essential medicines and other health products, using Ghana’s pharmaceutical sector as an example.

He said Ghana should not simply build health facilities while relying on foreign suppliers for essential medicines and medical supplies.

Instead, he advocated domestic production supported by government procurement and access to regional markets.

The President also highlighted maternal and child health as an important test of the proposed reforms, noting that sub-Saharan Africa continues to account for a significant share of global maternal deaths.

He said initiatives such as the Mother Africa Initiative and the Business United for Mothers, Babies, and Youth (BUMBY) campaign would help bring public policy and corporate responsibility together to protect mothers and children.

From report to action

President Mahama said the launch of A Sovereign Future for Health should mark the beginning of implementation rather than the end of another international discussion.

He said Ghana would work with governments, global health organisations, development finance institutions, philanthropies and private-sector partners to translate the report’s recommendations into country-level programmes.

The proposed partnerships, he said, should strengthen links between research, regulation, local manufacturing and reliable distribution systems.

President Mahama stressed that the Accra Reset was not intended to promote isolationism.

“We are seeking pragmatic interdependence, a mature equal partnership where we see one another as equals,” he said.

As Ghana prepares to assume the chairmanship of the African Union in January 2027, President Mahama said the country would take the Accra Reset agenda into wider African policy discussions.

He also said Ghana would work with the Non-Aligned Movement and the G77 Plus to advance reforms in global development cooperation.

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Tanko Musah cautions against revealing security strategies in ongoing drug cases

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Lecturer at the University of Media, Arts and Communication-Institute of Journalism (UniMAC-IJ), Zakaria Tanko Musah, has cautioned against pressuring Ghana’s security agencies to disclose operational details of ongoing narcotics investigations.

Speaking on GTV Breakfast, Musah said excessive disclosure of investigative strategies could alert drug trafficking networks and allow them to change their methods.

He urged the public and commentators to exercise restraint, particularly as the recent investigations involve international cooperation between several countries.

“Let’s not, because we want to satisfy our human interest curiosity, be pushing the national security people to divulge almost all the strategy, because this is an ongoing exercise,” he said.

Musah noted that the investigations extend beyond Ghana, pointing to the involvement of France, the Netherlands and Belgium in the broader narcotics operation.

His comments come amid heightened scrutiny of drug shipments linked to Ghana and ongoing investigations into recent narcotics cases involving the country’s ports.

Following an urgent meeting with security chiefs on September 17, President John Dramani Mahama directed the formation of an inter-agency task force to develop a roadmap for preventing narcotics trafficking through Ghana’s borders. The task force was given two weeks to submit its recommendations.

Authorities have said 10 individuals, including four Customs Division officers of the Ghana Revenue Authority, were being held as investigations continued.

Musah also questioned the wisdom of allowing suspected drug shipments to proceed to their final destination simply to identify more members of a trafficking network, arguing that such operations involve significant risks given the quantity and value of narcotics involved.

He therefore urged stakeholders to allow security agencies to conduct their investigations without unnecessarily exposing sensitive operational information.

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Addicted to social media? ‘I struggle to put down my phone’ — 62-year-old woman cries out

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A 62-year-old woman has opened up about her growing dependence on social media, admitting that she struggles to put down her phone even when she knows she should.

The woman described how spending long periods on her phone has become part of her daily routine, with social media constantly competing for her attention.

Her experience highlights concerns about the increasing amount of time people of all ages spend on social media platforms and the difficulty some users face in controlling their usage.

For the 62-year-old, what may have started as a simple way to stay connected and entertained has gradually become a habit she finds difficult to break.

“I struggle to put down my phone,” she reportedly said, expressing concern about how deeply social media has become embedded in her everyday life.

Experts have increasingly discussed problematic social-media use in terms of compulsive or difficult-to-control behaviour, although heavy use alone does not necessarily mean someone has a clinical addiction.

The woman’s candid admission has sparked conversation about the need for people to develop healthier relationships with their phones and social media, regardless of age.

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